Shipping Policy

1. Order Processing

Orders are processed during normal business hours, Monday through Friday, excluding holidays.

Orders received before the daily shipping cutoff time may ship the same business day, subject to product availability and order verification. Orders received after the cutoff time will be processed on the next business day.

Access Distribution Centre reserves the right to delay shipment due to inventory availability, credit approval, weather conditions, or other unforeseen circumstances.

2. Shipping Methods

Orders may be shipped via parcel carriers or truckline freight carriers depending on the size, weight, and nature of the shipment.

3. Shipping Terms

Unless otherwise agreed upon in writing, all shipments are FOB Shipping Point.

Ownership and responsibility for goods transfer to the customer once the shipment leaves our facility.

Customers assume responsibility for all freight charges, loss, or damage occurring in transit unless otherwise specified.

4. Freight Charges

Freight charges are calculated based on shipment weight, dimensions, destination, and carrier rates.

Freight may be handled under the following terms:

• Prepaid and Added – Freight charges are added to the invoice

• Collect – Freight billed directly to the customer by the carrier

• Third-Party Billing – Freight billed to a third-party account

Customers requesting shipment using their own freight account must provide valid carrier account information at the time of order.

5. Parcel Shipments

Small and standard-size orders are typically shipped via parcel carriers.

Parcel tracking numbers will be provided once the shipment has been processed.

Transit times vary depending on carrier service level and destination.

Access Distribution Centre is not responsible for delays caused by the carrier.

6. Truckline / LTL Freight Shipments

Large, heavy, or palletized orders are shipped via LTL or truckline freight carriers.

Freight deliveries are typically dock-to-dock deliveries. Customers requiring additional services such as liftgate delivery, inside delivery, or residential delivery must request these services at the time of order and may incur additional charges.

Customers are responsible for providing accurate delivery information, including whether the location has:

• Loading dock access

• Forklift availability

• Limited access restrictions

Failure to provide accurate delivery information may result in additional carrier charges, which will be billed to the customer.

7. Freight Damage & Shortage Claims

Customers must inspect all shipments upon delivery.

For parcel shipments, any damage or shortages must be reported within 5 business days.

For truckline or freight shipments, customers must:

• Inspect the shipment before signing the delivery receipt

• Note any visible damage or shortages on the carrier's delivery receipt

• Take photos of damaged packaging and products

Failure to note damage on the delivery receipt may result in denial of the freight claim.

All damage or shortage claims must be reported to Access Distribution Centre within 48 hours of delivery.

8. Delivery Refusals

Customers should not refuse shipments unless prior authorization has been given by Access Distribution Centre.

Refused shipments may be subject to:

• Return freight charges

• Restocking fees

• Additional handling fees

9. Address Accuracy

Customers are responsible for providing accurate shipping addresses.

Additional charges resulting from address corrections, re-delivery attempts, or carrier service adjustments will be billed to the customer.

10. Backorders

If part of an order is unavailable at the time of shipment, Access Distribution Centre may:

• Ship available items immediately

• Place remaining items on backorder

• Contact the customer for further instructions

Backordered items will ship when available unless otherwise requested.

11. Shipping Delays

While every effort is made to meet estimated shipping times, Access Distribution Centre is not responsible for delays caused by:

• Weather conditions

• Carrier delays

• Labor disruptions

• Acts of God

• Other circumstances beyond our control.

12. Contact Information

Shipping Department
Access Distribution Centre
coreyh@accessdistributioncentre.com
877-499-4459